Terms and Conditions
For your gift to be processed on any given day, the order must be placed on our website by or before 12:00 p.m. EST on our normal working business days (excludes weekends and some holidays). Ground orders will ship within 24-48 business hours. Bea's Gift Basket serves the right to alter same day shipping cut-off during all holiday periods. Three-day, Two-day and One-day shipping means we can offer the shipping of your gifts after processing and does not guarantee an exact day shipping agreement. We are unable to control the pick-up and delivery schedules with our carriers. Normally, One-day shipping will mean that your gift arrives in 2 days; Two-day shipping means your gift will arrive in 3 days; and Three-day shipping means your gift will arrive in 4 days.

Bea's Gift Basket’s General Customer Service Policy
Bea's Gift Basket will make every effort to ship each and every order within the shipping deadlines and to complete customer satisfaction. Bea's Gift Basket will replace or refund the value of any gift not meeting the customer's satisfaction, deemed damaged or defective. Refunds or replacements are only offered if the original gift can be retrieved for inspection.(Assuming the claim is made within the 3 day grace period.) Bea's Gift Basket guarantees all gifts they ship will have the general look and product assortment as the photos used to represent them. (Substitutions are allowed as long as the value is equal or greater the substituted product. We will do our best to substitute within the same "family" of products at all times.)

Payment
All orders will be charged to the credit card you supply, and in a secure mode to protect your information.

Claims
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be NO exceptions to this policy. If a gift arrives damaged or there is a discrepancy Bea's Gift Basket will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of Bea's Gift Basket and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/ discrepancy we will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.

Incorrect Address
All orders must be complete with the correct address, city, state and zip. Bea's Gift Basket will not be responsible for a gift being mis-delivered or being delivered late when a bad address is supplied. We will ship to the address supplied with your order.

A 13.00 Fee will be added to your bill when a bad address is supplied and the carrier needs to make an address correction or when a suite number/ apartment number is not supplied. This fee may and will be incurred any time a zip code, city and state do not match.
Claims or requests for refunds on gifts returned due to a bad address will not honored.
Claims for late deliveries due to missing suite numbers/ apartment numbers or incorrect information will not be honored.

Returns
In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to your bill and also charged a 25% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Bea's Gift Basket and any address correction fees. Bea's Gift Basket will allow a 7 day return policy during which any recipient may return a gift at their own expense, within 7 days of receiving it, if not completely satisfied. A refund of the wholesale cost of the gift only will be honored.

Substitutions
Bea's Gift Basket will make every effort to fill each order exactly as specified on the content listings. However, in the event we are out of stock on any item we reserve the right to make substitutions of equal or greater value without prior notice. No refunds or credits will be offered due to substitutions. During hot weather months all chocolate items will be substituted with hard candy items of equal or greater value.

Fulfillment
Bea's Gift Basket will make every effort to ship and fill all orders received. However, if an order can not be filled Bea's Gift Basket will notify you within one business day. Additional credits will not be offered in the event we can not fill an order.

Orders Containing Chocolate Candies
If you order any gifts containing chocolate candies, it will be shipped overnight to prevent melting. This includes standard overnight fees and a $5.50 fee for dry ice.

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